Practical Client Communication
Enrich pets, people, & veterinary teams through practical communication skills with That Dog Friend Founder, Theresa Tessier, MSC
20+ years in animal health & welfare | 250+ veterinary pros joyfully trained
Flagship Topics
Available in-person or live virtual | Tailored to your team or audience
Communication Truncation
Time is tight. Our 5 minute micro consult gives your team a repeatable framework that sticks without compromising accuracy. You’ll practice chunk-and-check, teach-back, and plain-language for technical terminology swaps. Leave with a one-page micro-consult you can use the same day.
Whole team • 1 hour • optional 0.5 - 1 hour demo add-on
Enrichment as Aftercare
Boost compliance during rest, recovery & rechecks with low-impact enrichment plans that consider the unique needs of canine patients requiring significant lifestyle modifications post treatment or surgery. Learn how to design plans & how to communicate implementation with clients.
Whole team • 1 hour • optional 0.5 - 1 hour demo add-on
That Vet Ready Dog
Consent cues & client coaching that cut fear, not corners. The more we prepare dogs for vet visits at home, the less stressful it is for everyone. Learn how to model & communicate cooperative care for & with clients.
Whole team • 1 hour • optional 0.5 - 1 hour demo add-on
Credibility at a Glance
20+
Years of animal health & welfare experience
250+
Animal health professionals joyfully trained
Degrees
MA - Strategic Communication
BA - Human Development
AA - Psychology & Counseling
Applied Canine Ethology Certs
Family Dog Mediator (FDM)
Canine Enrichment Technician (DN-CET)
Care & Bond Certs
Fear Free Professional
NAVC Human Animal Bond
Cooperative Care Trainer (CC-TC)
Proud Member of
In-Person & Live Virtual Options
Bring engaging communication education to your practice, conference or meeting
Workshop
Hands On
60 - 120 mins per topic
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In- person
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In-clinic, meetings or conferences
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Single or bundled flagship topic(s)
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Roleplays, worksheets/checklists/script cards, post session action plan
Talk
Guest Speaker
60 - 120 mins per topic
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In-person or live virtual
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Staff or organization meetings or conferences
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Single or bundled flagship topic(s)
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Roleplays, worksheets/checklists/script cards, post session action plan
Moderation
Moderator or Panel Host
Single session - multi day
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In-person or live virtual
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Best for communication, behavior or related tracks
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Pre-brief speakers • Keep time • Manage Q&A • De-escalate when needed
Trusted to Deliver & Connect
“Theresa possesses a unique talent for taking complex subject matter and presenting it in a way that is accessible, relatable, and engaging for a diverse audience. Each presentation she delivers offers practical insights tailored to the needs of veterinarians, technicians, and clinic staff alike. Her ability to connect with individuals across roles is one of her greatest strengths. What I value most about Theresa is her genuine commitment to education.”- Veterinary Specialist, Las Vegas
How do I book Theresa?
Email Theresa at hello@thatdogfriend.com with the following information:
- A quick hello & introduction of who you are
- Proposed date(s)/location or preferred virtual platform (Zoom, Teams, Meet, Webex)
- Format (talk/workshop/moderator)
- Flagship topic(s) or education track
- Audience size/role mix (whole team, DVMs, techs, leadership, etc)
- CE needs (if any)
How is pricing handled?
Flat fees by format, transparent add-ons, travel at cost, & deposit to book, balance due upon completion. Multi-session/series & licensing get volume pricing.
Deposits & payments
- 50% deposit to hold the date; balance Net 15 (virtual due by session date).
- W-9 available on request.
- 7-day soft hold available while you confirm.
- If you cancel after deposit: deposit converts to a credit you can use within 12 months.
- Weather/force majeure → free pivot to live virtual or the next open date..
What to send for a quote
- Date/location (or virtual)
- Format (talk/workshop/moderator)
- Audience size/role
- CE needs (if any)
I’ll reply with a one-page scope + flat fee so you can say yes (or tweak) quickly.
How far in advance should I book?
- Conferences: 6 to 12 months
- Associations/meetings: 3 to 6 months
- Hospital workshops: 4 to 8 weeks
- Live webinars: 2 to 4 weeks
- I do keep a few rush slots each quarter, please don’t hesitate to ask
If you would like CE filed under your specific event, aim for 6 to 8 weeks.
How are potential conflicts of interest handled?
Conflict of Interest Statement Provider & Presenter
That Dog Friend, LLC and its presenters choose to adhere to AAVSB RACE standards for disclosure and independence. Presenter Theresa Tessier is employed by Zoetis, Inc. This relationship will be disclosed to learners at the start of the activity. Content is developed independently by That Dog Friend, LLC, is product-neutral, and is non-promotional. No pricing, sales activity, or incentives are included. If any brands are referenced, they are examples only and do not imply endorsement. No other relevant financial relationships to disclose. Theresa Tessier’s full career history can be viewed on LinkedIn.
Do you license content, resources, or courses?
Yes. We license select courses & toolkits for internal training. Standard license: 12 month, non-exclusive, internal use only, with options to host in your LMS or on our portal. Packages include slides, facilitator notes, printable checklists, & quizzes. Light logo lockup is fine; content edits require approval to protect instructional integrity & neutrality. Pricing is per site or per seat, based on team size. Want details? Contact us and we’ll chat.